Returns

RETURN POLICY

If something doesn’t work out, no worries — we’ve got you covered! 💌 All returns are issued as store credit only in the form of a digital gift card (never expires, and can be used toward anything in the shop).

Because we’re a small, faith-filled boutique, we do ask that returns are made within our timeframes and guidelines to help us keep offering those fresh, limited styles you love. Below you’ll find everything you need to know about our process, from damaged items to general returns and final sale exclusions.

RETURN TIMEFRAME

Items can be returned within 10 days of purchase for exchange OR store credit.

FINAL SALE & NON-RETURNABLE ITEMS

The following items are considered final sale and cannot be returned:

Any items discounted 25% or greater
Items marked “Final Sale”
All items within our sale collection
Accessories

GENERAL RETURNS

All other eligible returns must be initiated and shipped back to us within 10 days of delivery.

To be accepted, items must arrive:

Unworn, unwashed, and unaltered
Free from makeup, deodorant, or lotion marks
Without odors (including smoke or perfume)
Free of pet hair or any other debris
In original condition with all tags securely attached or any original packaging.

⚠️ All returns go through a full inspection upon arrival. Items that do not meet these requirements will not be approved and will fall under our rejected returns policy (see below).

Refunds are issued as store credit only, in the form of a digital gift card.

REJECTED RETURNS

If a return does not meet our requirements, it will be rejected and sent back to you. Customers are responsible for the $8.50 return shipping fee on rejected items.

This policy helps us keep standards high and ensure that every customer receives new, unworn pieces. We appreciate your understanding and support in helping us maintain the integrity of our shop.

DAMAGED & DEFETIVE ITEMS

We want your order to be perfect every time. If you receive an item that is damaged or defective, you’ll need to submit a claim and ship it back to us within 3 days of delivery through email - info@shopstrenity.com

When submitting your claim, please include:

Name and order #
Clear photos of the damage or defect
A short description of the issue

The item must be returned in its original condition: unworn, unwashed, with tags still attached. Once we receive and inspect your return, store credit will be issued in the form of a digital gift card.

LOST PACKAGES

Customers are responsible for ensuring all shipping information entered at checkout is accurate and complete, including street address, apartment or unit number, city, state, and ZIP code.

Strenity is not responsible for packages that are:

Delivered to an incorrect or incomplete address provided by the customer
Returned to sender due to address errors, refusal, or failure to retrieve the package from the carrier

Packages affected by the above circumstances are not eligible for refunds. If reshipment is requested for a returned package, additional shipping fees may apply.

No Refunds on Lost or Missing Packages — Ever

We never issue refunds for lost, missing, or stolen packages.
This policy exists because:

Once a package is handed to the carrier, it becomes their responsibility.
Refunding lost packages leads to double-loss situations for small businesses (loss of product + loss of revenue).
Carriers rarely reimburse small retailers in a timely manner, and in many cases, do not reimburse at all.
Offering refunds allows room for fraud and repeated claims, which directly impacts inventory and costs, making it harder to keep prices fair for honest customers.

Because of these reasons, refunds are not an option under any circumstance for lost or missing packages.

QUESTIONS

For questions about a return, please email info@shopstrenity.com.